Return Policy

Ms. Moxie’s Moon Shop Refund & Exchange Policy

At Ms. Moxie’s Moon Shop, we are committed to providing high-quality, body-safe, and sustainable products. Due to the intimate and sensitive nature of many of our items, we maintain the following policy to ensure the health and safety of all our customers:

All Sales Are Final

We do not offer refunds or returns on any products that have been tried on, worn, opened, or used.

Exchanges for Manufacturer Defects

If you receive an item with a verified manufacturer defect, we are happy to offer an exchange for the same product. To be eligible:

The item must be unused and in its original packaging

The defect must be reported within 14 days of purchase

Proof of purchase is required

Once approved, we will replace the defective item at no additional cost.

Questions Before You Buy

We encourage you to reach out to our team before purchasing if you have questions about sizing, fit, or product selection—we’re here to help you find the right match!

If you believe your item is defective or have any concerns, please contact us at hello@msmoxiesmoonshop.com.

Thank you for understanding and supporting a small business dedicated to safe, sustainable period care.